Question 1

How long does delivery take?

Accepted Answer

Damascus & suburbs: 1–2 business days. Other governorates: 2–5 business days. You'll get a tracking link as soon as your order ships.

Question 2

What payment methods do you accept?

Accepted Answer

Cash on delivery, bank transfer, and secure card payments. Some products also support installment plans at checkout.

Question 3

Can I return a product?

Accepted Answer

Yes — within 14 days of delivery for unused items in original packaging. See our Returns page for full details.

Question 4

Do you offer warranty?

Accepted Answer

All products carry the manufacturer warranty. Techno Go also adds a 6-month service warranty on selected categories.

Question 5

Are your products authentic?

Accepted Answer

100%. We source only from authorized distributors and brand-official channels. Every unit is checked before it ships.

Question 6

Can I change or cancel my order?

Accepted Answer

You can cancel or edit any order that is still in Pending or Confirmed status from your Account → Orders page.

Question 7

Do you ship outside Syria?

Accepted Answer

Not yet — we currently deliver nationwide within Syria.

Question 8

How do loyalty points work?

Accepted Answer

You earn points on every completed order and can redeem them at checkout for a discount on future purchases.

Frequently asked questions